Custom Order

RECOUTURE offers custom orders to customize your shoes. Custom orders can be placed in the following three ways

Order by visiting our store

If you would like to hold samples or optional parts in your hands to check them out, or if you would like to meet and discuss them with our staff in person, you may visit our store. When you visit the store, please bring the shoes you would like to customize. Our staff will explain the details of the customization, the price, and the delivery date. Payment can be made in cash or by credit card (Visa/Mastercard/American Express/JCB/Diners Club/Discover are accepted).

For the time being, starting in January 2023, the OTC (Shibuya) reception desk will be open one day a week (Saturdays only). The following are the dates of the OTC reception in January 2023.
January 7, 14, 21, 28 (every Saturday from 13:00 to 20:00)

Opening hours

OPEN : 12:00 - 20:00
CLOSE : Wednesday・Thursday

TEL: 03-6419-7530
150-0002 東京都渋谷区渋谷2-4-4 [Map]

Order by e-mail

For customers who cannot visit our store, we offer a way to order via e-mail.

Order Flow

1. please send the following information to info@recouture.online
[Required Information]
Full name
E-mail Address
Name of brand /Model of shoes to be customized /Size
Description of requested customization (picture of shoes)
※お客様のシューズの劣化状態によっては、カスタマイズのご要望に添えない場合がございます。

2. we will contact you by e-mail regarding the details of the customization, price, and delivery date.

3. If you wish to place an order, please follow the payment instructions provided in the e-mail and pay for your order.
 Squareのリンク決済(クレジットカード一括払いのみ、Visa/Mastercard/American Express/JCB/Diners Club/Discoverに対応)と銀行振込に対応しています。

4. お手持ちのシューズを店舗住所(メール内に記載)まで送付してください。 
 店舗への送料は、お客様にてご負担ください。

5. we will send it back to you as soon as the processing is finished.
返送料1000円 加工代29000円以上は送料無料です。

Order from the Online Store

For customization of popular classics, you can order from the RECOUTURE Online Store. Welt, midsole, and outsole options are available. The options available on the RECOUTURE Online Store are just a sampling of the customizations that RECOUTURE offers.
When ordering by e-mail or in person, we offer a myriad of options to customize your order to suit your needs.

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