RECOUTURE offers custom orders to customize your shoes. Custom orders can be placed in the following three ways
Order by visiting our store
If you would like to hold samples or optional parts in your hands to check them out, or if you would like to meet and discuss them with our staff in person, you may visit our store. When you visit the store, please bring the shoes you would like to customize. Our staff will explain the details of the customization, the price, and the delivery date. Payment can be made in cash or by credit card (Visa/Mastercard/American Express/JCB/Diners Club/Discover are accepted).
For the time being, starting in January 2023, the reception desk at the storefront (Shibuya) will be open one day a week (Saturdays only).
Order by e-mail
For customers who cannot visit our store, we offer a way to order via e-mail.
1. please send the following information to firstname.lastname@example.org
Name of brand /Model of shoes to be customized /Size
Description of requested customization (picture of shoes)
*We may not be able to meet your customization request depending on the deterioration of your shoes.
2. we will contact you by e-mail regarding the details of the customization, price, and delivery date.
3. If you wish to place an order, please follow the payment instructions provided in the e-mail and pay for your order.
Squareのリンク決済(クレジットカード一括払いのみ、Visa/Mastercard/American Express/JCB/Diners Club/Discoverに対応)と銀行振込に対応しています。
5. we will send it back to you as soon as the processing is finished.
For domestic shipments, return shipping is 1000 yen. Shipping is free if the processing cost is 29,000 yen or more.
Order from the Online Store
For customization of popular classics, you can order from the RECOUTURE Online Store. Welt, midsole, and outsole options are available. The options available on the RECOUTURE Online Store are just a sampling of the customizations that RECOUTURE offers.
When ordering by e-mail or in person, we offer a myriad of options to customize your order to suit your needs.