Repair ＆Custom

We accept repair and customization requests through mail-in service or by appointment-only store visits.

In-Store Service (By Appointment Only)

We accept repair and customization requests during pre-scheduled store visits. Please note that walk-ins without prior appointments will not be accommodated.

How to Schedule:

  • Email us at info@recouture.online or add us as a friend on our official LINE account, then send the following information:
  • Subject line: "Store Visit Request"
  • Include your name, preferred date, and time slot (choose from 13:00, 14:00, 15:00, 16:00, 17:00, 18:00)
  • Providing 3 potential dates will help us coordinate schedules more smoothly

Location: RECOUTURE LAB
〒121-0054 Tokyo, Adachi-ku, Tatsunuma 2-17-19 [Map]

Mail-in Service (Email & Official LINE)

Step 1: Initial Inquiry

  • Contact us via email at info@recouture.online or add us as a friend on our official LINE account, then send the following:
  • For Repairs - Describe your desired repair and attach photos of the areas requiring repair
  • For Customizations - Describe your desired customization and attach reference photos from our Instagram or other sources

Step 2: Quote & Confirmation

  • We will inform you of the feasibility, cost, and timeframe for your repair/customization
  • Return shipping is included in the quoted price
  • Return shipping is free for orders over ¥15,000
  • Payment is required before we begin work on your shoes
  • We accept credit card payments and bank transfers
  • Please ask any questions you may have at this stage

Step 3: Shipping Your Shoes

  • Send your shoes along with a note containing the following information:
    • Your name
    • Return shipping address
    • Contact information (email address and phone number)
    • Preferred payment method (credit card or bank transfer)
  • Shipping Address: 〒121-0054 Tokyo, Adachi-ku, Tatsunuma 2-17-19 RECOUTURE LAB
  • Customers are responsible for shipping costs to our store (sender pays)
  • Once we receive your shoes, we will email you payment instructions and contact you if we have any questions

Step 4: Processing

  • Work will begin once payment is confirmed. Please wait for completion.

Step 5: Completion & Return Shipping

  • We will ship your repaired shoes back to you
  • A tracking number will be provided when shipped

Please feel free to contact us with any questions.